WHEN WILL MY ORDER BE PROCESSED
All orders will be processed within 2-3 working days, excluding weekends and public holidays.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
The Standard courier delivery time frame is approximately 5-6 working days in India and 12-13 days for international orders.
I’VE RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org with a snapshot of the product and we will get back to you as soon as we can.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN CONFIRMED?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address. Though if the order is not shipped you can contact the customer support and discuss with them regarding the change of delivery address.
IN CASE OF DEFECTS
We accept exchange only if the product is defective and if it meets all the conditions mentioned above.
IN CASE OF SIZING ISSUES
We send the exact size you purchase but still if it doesn't fits you, we accept exchange but the customer has to bear any extra cost incurred in exchange like shipping charges and pickup charges.
VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 07 days of the delivery. There could be a difference in the motifs as all the products on www.thechikanlabel.com are hand embroidered. (EXCHANGES ARE NOT ACCEPTABLE IN SUCH CASES) There could be a difference in color due to lighting effects or due to screen resolution and color balance. (EXCHANGES ARE NOT ACCEPTABLE IN SUCH CASES).
Work hours : We are available from Monday to Saturday from 11:00 am to 8:00 pm
Customer Support : For any queries or complaints please whatsapp us on +91 8736035513