Privacy Policy

Last Updated: 5/11/2026

At The Chikan Label, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://thechikanlabel.com/, place an order, create an account, subscribe to communications or contact us.

By interacting with our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required, we will seek it separately.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Personal and Contact Information

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Account details, where applicable

Order and Transaction Information

• Products purchased

• Order numbers and purchase history

• Payment status and transaction references

• Shipping, delivery, return and refund details

Payments are processed using payment services available through our checkout. Payment information is handled according to the payment provider's applicable privacy and security practices.

Website and Device Information

• IP address

• Browser and device information

• Pages visited and interactions with our website

• Cookies and similar identifiers

• Website usage and diagnostic information

Customer Communications

• Customer-support enquiries

• Emails and messages sent to our team

• Feedback and other information voluntarily provided

We aim to collect only the information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We may use personal information to:

• Process payments and fulfil orders.

• Arrange shipping, delivery, returns and refunds.

• Provide customer support and respond to enquiries.

• Create and manage customer accounts.

• Communicate order confirmations, tracking information and important service updates.

• Maintain website security and prevent fraud.

• Improve website functionality and the shopping experience.

• Analyse website performance and understand customer needs.

• Send promotional messages where permitted by applicable law and your communication preferences.

• Comply with applicable legal and regulatory obligations.

Where required, we obtain consent before processing personal information for particular purposes.

3. Shopify and Service Providers

Our online store operates using Shopify's ecommerce platform.

To operate our business, we may share relevant personal information with service providers involved in delivering our services, including:

• Shopify and ecommerce infrastructure providers.

• Payment processors and payment gateways.

• Courier and logistics companies.

• Website hosting and technical support providers.

• Customer-service and communication providers.

• Analytics and advertising service providers, where enabled.

• Professional advisers or authorities where required by law.

We share information for legitimate business purposes or other applicable lawful grounds, subject to relevant contractual, privacy and security requirements.

We do not sell customer contact lists as a standalone business activity.

For additional information about Shopify's processing of personal information, visit:

https://www.shopify.com/legal/privacy

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain essential shopping-cart and checkout functions.

• Remember customer preferences.

• Support website security.

• Measure website performance and usage.

• Support advertising and marketing activities, where enabled.

Some cookies are necessary for the operation of our store, while others may support analytics, personalization or advertising.

Where required by applicable law, we provide choices regarding non-essential cookies and similar technologies.

You may also manage certain cookie preferences through your browser settings and any privacy controls made available on our website.

Disabling essential cookies may affect some website features.

5. Marketing Communications

If you subscribe to our updates or otherwise permit marketing communications, we may contact you about new collections, product launches, offers and relevant brand updates.

You may withdraw marketing consent or unsubscribe using the option included in applicable promotional messages or by contacting us directly.

Unsubscribing from marketing will not prevent necessary communications concerning your orders or customer-service requests.

6. Payment Security

Payments are handled through the payment methods and providers available at checkout.

We do not ask customers to share payment passwords, card PINs or OTPs through email, WhatsApp or customer-support messages.

Please never disclose sensitive payment credentials to anyone claiming to represent The Chikan Label.

If you notice a suspicious payment request, contact us using the details provided in this policy.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may vary depending on the type of information, including order records, accounting requirements, legal obligations, customer-support history and dispute resolution.

When information is no longer required, we take appropriate steps to delete, anonymize or otherwise securely handle it, subject to applicable legal requirements.

8. International Data Processing

As we serve customers in supported international markets and use ecommerce service providers, personal information may be processed or stored outside your country of residence.

Where international data transfers are subject to applicable legal requirements, appropriate protections and transfer mechanisms will be used as required.

We recognize that customers in different countries may have different privacy rights.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information held about you.

• Request correction or updating of inaccurate information.

• Request deletion of eligible personal information.

• Withdraw consent where processing relies on consent.

• Manage marketing communication preferences.

• Raise complaints about the handling of your information.

• Exercise other privacy rights available under applicable law.

Certain requests may be subject to legal exceptions, verification requirements or obligations to retain necessary business records.

To submit a privacy request, contact:

thechikanlabel@gmail.com

Please include sufficient details to identify your request. We may ask for reasonable information to verify your identity before responding.

10. Information Security

We take reasonable organizational and technical measures to protect personal information from unauthorized access, disclosure, alteration, misuse and loss.

We also rely on relevant security safeguards provided by our ecommerce and payment-service providers.

No method of electronic storage or internet transmission can be guaranteed completely secure.

If you believe your personal information has been compromised, please notify us promptly.

11. Children's Privacy

Our products and website are intended for general shopping audiences and are not specifically directed at children.

We do not intentionally seek to collect children's personal information for independent marketing purposes.

Where applicable law requires parental or guardian consent for processing a child's personal information, we will follow the relevant requirements.

Parents or guardians who believe a child has provided personal information without appropriate authorization may contact us.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services or external platforms.

These services may have their own privacy practices.

We encourage customers to review the privacy policies of third-party services before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business operations, website features, service providers or applicable legal requirements change.

Any updated policy will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before making material changes affecting the processing of personal information.

14. Contact Us

For questions about this Privacy Policy, personal information or privacy-related requests, contact:

The Chikan Label

9/413, Sector 9, Jankipuram Extension
Lucknow, Uttar Pradesh – 226031
India

Email: thechikanlabel@gmail.com

Phone/WhatsApp: +91 8736035513

Website: https://thechikanlabel.com/

Privacy/Grievance Contact: [Insert designated person's name and designation, if required by applicable law]

We aim to handle privacy concerns fairly and within applicable legal requirements.

15. Applicable Privacy Laws

We handle personal information in accordance with applicable privacy and data-protection requirements, including relevant Indian laws and, where applicable, the data-protection laws of international markets in which we operate.

Nothing in this policy is intended to restrict privacy rights granted under applicable law.