Terms of service
Terms of Service
Last Updated: 5/11/2026
Welcome to The Chikan Label.
These Terms of Service govern your access to and use of our website, https://thechikanlabel.com/, and purchases made through our online store.
By using our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable laws.
Please read these terms carefully before purchasing.
1. About The Chikan Label
The Chikan Label is an India-based fashion brand offering Lucknowi Chikankari clothing and accessories.
Our online store is operated from Lucknow, Uttar Pradesh, India.
Our products, services and website are provided subject to these Terms of Service and the policies linked below.
2. Eligibility and Account Information
By placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you, or that you have appropriate parental or guardian authorization.
You agree to provide accurate billing, shipping and contact information.
If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized activity.
3. Product Information and Availability
We aim to provide accurate product descriptions, photographs, pricing, sizes, fabrics and other relevant information.
Some Chikankari products may display slight variations in embroidery placement, motifs, texture or colour due to their handcrafted characteristics, photography or screen settings.
Such variations do not excuse products that are defective, incorrect or materially different from their descriptions.
Product availability may change, and placing an item in your cart does not guarantee its availability.
We reserve the right to update product information and availability while respecting confirmed orders and applicable consumer rights.
4. Pricing and Payments
Product prices are displayed on our website and may vary depending on the selected product, variant, destination and applicable currency settings.
Shipping charges, taxes and other applicable fees will be communicated during checkout where required.
International customers may incur customs duties, import taxes or clearance charges, as explained in our Shipping Policy.
Payments must be completed using payment methods available at checkout.
We may correct genuine pricing errors before accepting an order. If an error affects an existing order, we will contact you and provide appropriate options, including a refund where required.
We will not impose undisclosed charges or alter an agreed order price without a lawful basis.
5. Orders and Order Acceptance
After placing an order, you may receive an automated order acknowledgment.
An acknowledgment confirms receipt of your order request but does not necessarily mean that the order has been accepted.
Orders are subject to payment verification, availability, accurate customer information and applicable legal requirements.
If we cannot fulfil an order, we will notify you and arrange an appropriate refund for any payment collected.
We may refuse or cancel orders where there is a legitimate reason, including suspected fraud, unavailable inventory or a genuine pricing error, subject to applicable consumer laws.
6. Shipping and Delivery
We offer delivery to serviceable locations within India and supported international destinations.
Shipping charges, dispatch estimates, delivery timelines and applicable conditions are explained in our Shipping & Delivery Policy.
Delivery estimates are not guaranteed and may be affected by courier operations, customs processing, weather or circumstances outside our reasonable control.
We will make reasonable efforts to communicate significant delivery issues.
For complete information, please visit:
7. Returns, Refunds and Exchanges
We accept eligible refund requests for defective, incorrect, damaged or materially misdescribed products, subject to our published policies and applicable consumer rights.
Eligible size exchanges are available within 7 days of delivery, subject to availability and applicable conditions.
A return-shipping charge of ₹200 applies to voluntary size exchanges within India.
Refunds are not ordinarily provided for change of mind or personal preference where the correct, non-defective and accurately described product has been delivered.
Nothing in these terms limits remedies required by consumer-protection laws.
For detailed conditions, please review:
8. Order Cancellations and Modifications
If you need to cancel or modify an order, please contact us as soon as possible.
Cancellation requests should ordinarily be submitted within 24 hours of order placement, preferably before dispatch.
Changes to sizes, addresses and other order details depend on processing and shipping status.
Any mandatory cancellation or refund rights provided by applicable law remain unaffected.
9. International Orders
International customers are responsible for providing complete and accurate shipping details.
Available payment methods, shipping charges and delivery destinations may vary by country.
Import duties, customs fees and local taxes may apply unless these are expressly included in your order total.
Voluntary international returns and size exchanges are not ordinarily available.
However, refunds, replacements or other remedies required under applicable consumer-protection laws remain available.
Customers should review the International Shipping Policy before completing an order.
10. Website Use
You agree to use our website lawfully and responsibly.
You must not:
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Attempt unauthorized access to our website, systems or customer information.
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Introduce malicious software or interfere with website operations.
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Use the website for fraudulent or unlawful transactions.
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Reproduce or commercially exploit our website content without authorization.
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Provide false or misleading information in connection with an order.
We may take reasonable measures to protect our website, customers and business from misuse.
11. Intellectual Property
Unless otherwise stated, the content presented on The Chikan Label website, including original product photography, branding, logos, written descriptions, graphics and website materials, belongs to The Chikan Label or its respective rights holders.
These materials are protected by applicable intellectual-property laws.
You may use the website for personal shopping purposes but may not reproduce, distribute or commercially exploit protected materials without appropriate authorization.
12. Customer Reviews and Submissions
Customers may provide reviews, feedback or other content through available website features.
You agree that submitted content should be genuine, lawful, respectful and relevant.
We may moderate or remove unlawful, fraudulent, abusive or inappropriate submissions in accordance with applicable laws and fair review practices.
We will not knowingly misrepresent customer feedback or publish fabricated reviews.
Where customers grant permission to use submitted material, its use will remain subject to the applicable permission and privacy requirements.
13. Third-Party Services and Links
Our website may use third-party services for ecommerce functionality, payments, shipping and other operations.
Some links may lead to websites operated by independent third parties.
We are not responsible for the independent content or practices of those external websites, except where responsibility arises under applicable law.
We encourage customers to review the relevant service providers' terms and privacy notices.
14. Privacy and Personal Information
We respect customer privacy and handle personal information according to our published Privacy Policy and applicable data-protection laws.
Our Privacy Policy explains how customer information may be collected, processed, shared and retained.
For more information, visit:
15. Website Availability and Disclaimer
We aim to keep our website accurate, secure and accessible.
However, temporary interruptions, maintenance, technical errors or service limitations may occasionally occur.
We do not guarantee uninterrupted availability of every website feature.
We will take reasonable steps to correct significant errors brought to our attention.
Nothing in this section excludes obligations or warranties that cannot lawfully be excluded.
16. Limitation of Liability
To the extent permitted by applicable law, The Chikan Label will not be liable for losses arising solely from events beyond our reasonable control or misuse of our website by customers.
Nothing in these Terms of Service excludes or limits liability for fraud, wilful misconduct, defective products, statutory consumer rights or any other liability that cannot legally be excluded.
Any limitation of liability will apply only to the extent permitted by the law governing the relevant claim.
17. Governing Law and Disputes
These Terms of Service are governed by the applicable laws of India, subject to mandatory consumer-protection provisions that may apply in a customer's country or jurisdiction.
Where legally permitted, disputes may be addressed through the competent courts in Lucknow, Uttar Pradesh, India.
This provision does not deprive consumers of mandatory rights to seek remedies before other courts, tribunals or consumer-protection authorities where applicable law permits.
Before initiating formal proceedings, customers are encouraged to contact our support team so that we may attempt to resolve the concern.
18. Consumer Complaints and Grievance Redressal
We aim to address customer complaints fairly, promptly and transparently.
For order-related concerns, delivery issues, product complaints or payment questions, contact our customer-support team.
Grievance Officer: [Insert designated officer's name and designation]
Grievance Contact: [Insert designated grievance contact details]
Consumer grievances will be acknowledged within 48 hours and addressed within one month of receipt, in accordance with applicable Indian e-commerce requirements.
Nothing in these terms restricts your right to seek help from an appropriate consumer-protection authority.
19. Changes to These Terms
We may update these Terms of Service to reflect changes in our products, website operations, business practices or applicable legal requirements.
The updated version will be published on this page with the revised effective date.
Changes will not retrospectively remove rights arising from purchases already made.
Where legally required, we will provide additional notice or obtain consent before implementing material changes.
20. Contact Information
For questions about these Terms of Service, please contact:
The Chikan Label
9/413, Sector 9, Jankipuram Extension
Lucknow, Uttar Pradesh – 226031
India
Email: thechikanlabel@gmail.com
Phone/WhatsApp: +91 8736035513
Website: https://thechikanlabel.com/
We value transparent communication and are committed to resolving legitimate customer concerns.
Consumer Rights Notice: Nothing in these Terms of Service overrides mandatory protections available under the Consumer Protection Act, 2019, applicable Indian e-commerce regulations or other consumer-protection laws that apply to a purchase.
