Shipping & Delivery Policy

At The Chikan Label, we aim to deliver your Chikankari purchases safely and reliably. Please review our shipping charges, dispatch timelines and delivery information before placing your order.

1. Shipping Within India

We offer shipping across serviceable locations in India.

• Prepaid Orders: Free shipping on eligible domestic prepaid orders.

• Cash on Delivery (COD): An Additional shipping charge applies to eligible COD orders.

• Courier Partners: Orders may be shipped through Bluedart, DTDC, Delhivery, ExpressBees, India Post or other available logistics partners.

COD availability depends on your delivery location and the options offered at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

2. International Shipping

We offer international shipping to supported destinations, subject to courier availability and checkout eligibility.

International shipping charges are calculated based on the order and delivery destination. The applicable charges will be displayed at checkout.

International deliveries may be handled by FedEx, DHL, DTDC International, India Post or other available logistics partners.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes or clearance charges imposed by the destination country.

These charges are not necessarily included in the product price or shipping fee. Customers should review any applicable charges before placing their orders.

Where applicable, responsibility for duties and taxes is on customer and is to be borne by the customer as it is subjected to the import country rules and regulations.

3. Order Processing & Dispatch

We aim to prepare and dispatch orders within the following timelines:

• Standard Orders: Usually dispatched within 4–6 days of order placement.

• Products Requiring Additional Finishing: Dispatch may take approximately 7–9 days.

Dispatch timelines are estimates and may vary depending on product availability, order volume and finishing requirements.

If an order experiences an unexpected delay, our team will make reasonable efforts to notify you.

4. Estimated Delivery Timelines

Delivery times are calculated from the date of dispatch, not the date of order placement.

Within India: Approximately 4–5 working days after dispatch.

International Orders: Approximately 12–13 days after dispatch, depending on the destination, customs clearance and courier services.

These are estimated timelines and not guaranteed delivery dates.

Delays may occur because of weather, public holidays, customs inspections, remote delivery locations or courier disruptions.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared when available through our shipping or courier communication channels.

You can use these details to monitor the progress of your shipment.

For tracking assistance, please contact our customer-support team with your order number.

6. Incorrect or Incomplete Delivery Information

Please ensure that your shipping address, PIN code, contact number and other delivery details are accurate when placing an order.

If you need to correct your delivery details, contact us as soon as possible.

Address changes may not be possible after dispatch.

Where an order cannot be delivered because of incorrect or incomplete customer-provided details, our team will explain the available redelivery options and any applicable charges.

7. Damaged, Missing or Incorrect Deliveries

If your package arrives visibly damaged or tampered with, please report the issue to the courier and contact us promptly.

If you receive a damaged, defective, incomplete or incorrect product, please contact us with your order number and relevant photographs.

An unboxing video will help us investigate the issue more effectively.

Eligible customers may receive a replacement, refund or other appropriate remedy in accordance with our Returns & Exchanges Policy and applicable consumer-protection laws.

For confirmed errors or defects attributable to The Chikan Label, reasonable return-shipping costs will be arranged or reimbursed as applicable.

8. Returns, Refunds & Exchanges

For information about eligible refunds, size exchanges, return-shipping charges and consumer rights, please read our detailed policy:

View Returns & Exchanges Policy

9. Contact Us

For shipping-related questions, tracking assistance or delivery concerns, please contact:

The Chikan Label

9/413, Sector 9, Jankipuram Extension
Lucknow, Uttar Pradesh – 226031
India

Email: thechikanlabel@gmail.com

Phone/WhatsApp: +91 8736035513

Website: https://thechikanlabel.com/

We will assist you with your shipping or delivery concerns as promptly as reasonably possible.

Nothing in this policy limits consumers' rights under applicable laws.